Shipping & Return Policy

Last Updated: 11 October 2025

1 | Processing & Shipping

Please allow up to 7 business days for me to process your order.
You will receive an email with a tracking number once your order ships.
International orders typically arrive within 3–4 weeks, although customs, postal services, or unforeseen delays may cause a delay.

2 | Returns & Refunds (for Non-Commission Items, if applicable)

EU customers have 14 days from receipt to request a return (no reason needed).
After notifying me, you have 14 additional days to return the artwork.
Returns must be in their original condition and include all original packaging.
Return shipping is your responsibility, unless the artwork was defective, damaged, or incorrect; in such cases, I will cover the cost.
Once I receive and inspect the return, I’ll refund your payment using the original method.
Refunds will be processed within 7 business days after inspection.

3 | Commission / Custom Work

Commissioned / custom works are created according to your specifications (personalized).
Because they are bespoke, exchanges are not available for commission work.
The standard 14-day cooling-off period and right of return do not apply to custom works.
Returns or refunds for commission work are accepted only if the item is defective, damaged, or does not meet the agreed-upon specifications.
In such occasions, contact me with photos and a description within 7 days. I may repair, replace, or refund as appropriate, and in those cases, I will cover the return shipping costs.

5 | Tariffs, Duties & Customs Fees

All artworks are shipped from Germany.
Shipping, packaging, and insurance are included in the price.
The buyer is responsible for any import duties, taxes, or customs fees that may be charged in their country.
Many countries exempt original artworks from import duties; however, buyers should confirm local VAT or tax regulations before making a purchase.
Each shipment is accurately classified as original art (not a reproduction) and includes clear documentation to support its status for customs clearance.

6 | Additional Terms & Notes

When returning artwork, please use a trackable, insured shipping method. I cannot be responsible for packages lost in transit.
I may update this policy periodically; any changes will apply only to new orders.
This policy is in addition to your statutory rights under applicable laws, such as EU rules governing defects or consumer protection.

7 | Contact for Returns or Questions

When contacting, please include:

Studio INSIGHTS